We offer a lifetime warranty from the delivery date covering:
- Significant defects in materials or workmanship
- Basic maintenance (prong checks, stone tightening, professional cleaning)
This warranty does not cover:
- Normal wear and tear
- Damage caused by the client (including drops, knocks, exposure to chemicals, etc.)
- Third-party repairs or alterations (this voids your warranty)
Important: Engraved jewelry is not covered under warranty and should be worn with care.
Stone Replacement & Repairs
30-Day Accent Stone Replacement
- If a small diamond or accent stone is lost within 30 days of delivery, we’ll replace it free of charge.
Center & Larger Stones
- Center stones and larger gemstones should be covered by third-party insurance (like Jeweler’s Mutual).
- If damage occurs, we’ll evaluate the piece. If it’s due to a manufacturing issue, we’ll repair it at no cost. Otherwise, repairs/replacements will be quoted individually.
Engraving Repair
• • Engraving damage can often be repaired, though it’s not covered under warranty. Cost is assessed on a case-by-case basis.
Resizing
- Your first resizing is complimentary.
• • Additional resizings are available for a fee.
Important Notes
- All warranties are void if your piece is repaired or resized by a jeweler other than Esmelle Jewelry.
- The warranty is your exclusive remedy for issues related to manufacturing defects.