At ESMELLE Jewelry, we take great pride in creating handcrafted, made-to-order pieces exclusively for you. Each item purchased through our website is considered a custom order, designed and produced to your specific requirements. For this reason, we maintain a strict No Refund and No Return policy.
We kindly ask that you review your order carefully before confirming your purchase. By placing an order with ESMELLE, you acknowledge and agree to this policy.
Exceptions
While refunds or returns are not permitted under normal circumstances, we will review cases where:
The product arrives with a manufacturing defect.
The product delivered is incorrect compared to your confirmed order.
The product is damaged during shipping.
To qualify for review under these exceptions:
You must contact us at info@esmelle.com within 7 days of receiving your order.
Please provide your order number, clear photographs of the product, and the original packaging.
If your case is approved, ESMELLE may offer one of the following solutions at our discretion:
Repair of the item
Replacement of the item
Store credit toward a future purchase
Order Cancellations
Because each piece is custom-made, orders cannot be canceled once production has begun.
Commitment to Quality
This policy exists to protect our brand, our artisans, and our customers from issues such as theft, fraud, and losses caused by “buyer’s remorse.” Our goal is to ensure every customer receives the quality and craftsmanship they expect from ESMELLE.